ASL Internet - driving internet sales!
"A wish changes nothing. A decision changes everything."
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ReLP - Live Audio/Video Web Chat & Sales Conversion Software

Real-e-Live People

Help your online visitors find what they need, before they get frustrated and leave your site. There's never been a better way to increase online sales, provide customer support, and reduce operating costs.

Quickcam
  • Increase sales. Visitors who chat purchase at a significantly higher rate than those who don't. Providing immediate answers to questions about your products eliminates your customers' barriers to purchasing.
     
  • Shorten the sales cycle. Retailers who talk to visitors about their needs online are able to push relevant product information, answer questions immediately and take their customers to the next step quickly (such as a credit application or other type of online request) dramatically reducing the number of people who abandon their website.
     
  • Increase customer loyalty. Build customer confidence and trust by showing them that a Really Live Person (Real-e-Live Person) is just a click away.
     
  • Improve service & customer satisfaction Provide immediate, face to face customer service as soon as they hit your website. Solve problems and make your customers happy without leaving the office! Real-e-Live People breaks through electronic and corporate barriers to give your worldwide customers the personal service they would expect from a local business.
     
  • Be everywhere at once. Website visitors come from all around your city, all around your province or state, all around your country, and all around the world. Meet them face to face when they arrive, and build strong relationships with customers that your competition can't match. The Real-e-Live People interface lets you hold audio/video/text conversations with up to 8 visitors simultaneously, while monitoring individual website visitors in real time. With Real-e-Live People, your website is transformed from an impersonal brochure to a full service storefront!
     

Real-e-Live People isn't just a chat system; it's also an advanced real-time website traffic monitoring system. Find out how many visitors are on your site at any time. Information for each visitor includes IP Address, geographical location, click history, time spent on each page, session time and total time spent on your site. No more poring through server logs at the end of the month; with ReLP you know who is on your site the second they arrive.

Not only can website visitors contact you, you can contact them! Send a chat invitation to any website visitor and a graphical invitation dialog appears in the center of their screen. You can even design your own Flash invitation screen.


Features of Real-e-Live People

Don't just get help... get ReLP! The table below lists ReLP features. Mouse-over any of the items on the left side of the table below to get a more detailed explanation. Please contact an ASL representative for more information.


Let visitors on your website hear your voice as if you were face to face. ReLP provides high quality audio transmission, which allows for two-way real-time voice communication with no download or installation required. This real-time audio chat includes unlimited chats with unlimited bandwidth, connecting you with your Internet customers like never before.

There's no better way to build a strong relationship and earn customer loyalty than to provide your website visitors with superior face-to-face service when addressing their questions. This high quality two-way video chat does not require your web visitors to download and install software. ReLP real-time video chat includes unlimited chats with unlimited bandwidth.


Even without a webcam, microphone, or speakers your website visitors will still be able to see you and chat with the easy-to-use text chat window.

For users with high resolution screen settings, or for those who simply find it hard to read smaller text, the text in the chat window can be easily resized in either direction. Resizing of text is an independent feature for both the agent and the website visitor.

Both the website visitor and the agent/operator are notified when the other party is typing a message, leading to a more natural conversation and providing better feedback to chat participants.

Website visitors have the option to have their chat transcript automatically emailed to them at the end of their chat session. This feature captures their email address, providing an opportunity for the agent to follow-up. The agent can also view a transcript of their past text chat sessions through the administration interface, or have it emailed to them.

Real-e-Live People uses a combination of server-side Java programming and Adobe Flash. ASL designed Real e Live People to run instantly with no download and installation requirements on any Flash enabled computer. Adobe reports that Flash is installed on 98% of Internet enabled computers world-wide.

ReLP includes dynamic "Instant Chat" website buttons that your visitors can click to chat with an agent. These buttons automatically update when an agent logs in or out. Choose one of our button designs, or use your own custom graphics. ReLP provides graphical, text, Javascript and Flash programming interfaces for unbeatable flexibility.

Visitors can click on an agent's website button and chat directly with the person they choose.

Generic group buttons can be installed to ring all available agents within an organization. The first available agent can then accept the chat request.

ReLP is completely web-based, which means that agents can use ReLP from any Internet connected computer. Easily work from home or on the road.

ReLP doesn't trap you in a cell phone style per minute or per call pricing scheme. Use ReLP as much as you want to; the price will stay the same.

ReLP agents can send any URL directly to a chat guest, bypassing pop-up blockers. Eliminate miscommunication and send your website visitors directly where they need to go.

Incoming chat requests use an audio/visual alert to get the attention of the requested agent, even if they aren't at their computer. Agents don't have to stare at a terminal all day to be responsive to their customers.

When a website visitor requests a chat from any available agent, all agents are notified until the request is fulfilled.

In the middle of something? Click the "Do Not Disturb" button and you will appear to be offline, leaving you free to monitor traffic and start proactive chats without being disturbed.

Notifications of messages left for you in the Real e Live People system are automatically emailed to you, along with chat transcripts if you choose. Send them to your cell phone email and stay connected wherever you go.

Include your online status button and link directly in your outbound email signature and have your customers connect to you directly from their email.

Real e Live People includes Autotext, a powerful customizable text "macro" system, which lets you use your own predefined responses and messages for common situations. Use a standard greeting and save time, or answer common questions with 2 clicks.

Autotext messages can automatically change to use the guest's name, your name and other variables.

Incoming chat requests and hold messages display a countup of how long the guest has been waiting.

Upload your own MP3 files to be played when guests are on hold. Add a special on-hold commercial with flair or set the mood for your guests.

Chat with multiple guests simultaneously (Lite: 1 guest, Standard: 2-8 guests, Pro: 3-8 guests, Server: 8 guests, ISP: 8 guests)

Connect instantly with other agents.

Redirect chat guests to other agents. Send technical, sales, or corporate inquiries to the best people for the job.

Real-e-Live People isn't just a chat system; it's also an advanced real-time website traffic monitoring system. Find out how many visitors are on your site at any time. Information for each visitor includes IP Address, geographical location, click history, time spent on each page, session time and total time spent on your site. No more poring through server logs at the end of the month; with ReLP you know who is on your site the second they arrive.

ReLP has built in GeoLocation functionality; visitor IP addresses are traced back to the City, State/Province and Country they are registered in. Identify local customers or new international prospects at a glance.

Clicking a link in a visitor's click history opens up that page in a new window, querystring variables included. See what your visitors are seeing with a single click.

Not only can website visitors contact you, you can contact them! Send a chat invitation to any website visitor and a graphical invitation dialog appears in the center of their screen. You can even design your own Flash invitation screen.

More information coming soon

As an additional option you can have the ReLP consumer display customized and branded with the look and feel of your company.

Real e Live People constantly monitors the Internet connection of each participant, and automatically scales the audio/video quality to maintain a responsive connection.

Use your own webcam to take snapshots, or broadcast a live video stream as you chat.

Chat requests that come in while you are offline are automatically sent to a messaging system, and emailed to you.

ReLP's unique technology allows it to monitor traffic and send chat invitations to visitors without refreshing the webpage continuously. This also means that your invitations are displayed in front of the visitor instantly, rather than waiting for the next page refresh.

A full historical log of customer activity is recorded, giving agents the information they need to make sales and troubleshoot problems.

A full historical log of customer activity is recorded, giving agents the information they need to make sales and troubleshoot problems.

Uncompleted chats (agent offline etc...) are logged and shown in the administration interface.

Real e Live People uses an intuitive tabbed interface, providing quick access to all features while conserving screen space.

More information coming soon.